American Airlines Baggage Handling Hero Caught On Camera | Airlines

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All too often we see videos of baggage handlers go viral for all the wrong reasons, due to checked bags being violently thrown around, as if it’s a game. Well, here’s a video of ramp agents going viral for a completely different reason.

Ramp agent held accountable for throwing bags

Let me acknowledge that we don’t have a whole lot of context here, but this is such a feel-good video that you can’t help but share it. And clearly I’m not alone, because the video has been viewed more than 27 million times on Twitter/X in the short 15 hours since it has been published.

Presumably this video started to be filmed by a passenger because a baggage handler was scanning checked bags, and then carelessly throwing them to the ground. However, there’s a twist — just a few seconds into the video, the “crew chief” sees what’s going on, and approaches the baggage handler.

They proceed to have quite a conversation, and while we can’t hear what they’re saying, the assumption is that the crew chief is telling the baggage handler that she’s not handling the bags the way that they should be handled. He gestures toward the bags scattered across the apron.

Interestingly the baggage handler seems to get pretty defensive, so I am curious what’s actually being said. Honestly, based on his body language, he’s doing a great job managing the situation — after she’s initially angry, he seems to try to talk to her calmly, and then eventually she walks away less angry. She proceeds to pick up all the bags, and then they continue loading bags onto the aircraft.

The video here…

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