Ryanair hits out at On the Beach in new attack on ‘pirate’ travel websites | Airlines

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Ryanair has accused On The Beach of overcharging customers in a fresh attack on “pirate” travel websites.

The low-cost airline accused the travel agent of ripping off passengers by charging £125 for a flight change fee, which dwarfs the £45 fee levied by Ryanair.

This is the latest spat in a long-running battle between Ryanair and online travel agents (OTAs).

Michael O’Leary, chief executive of Ryanair, has dubbed the travel agents “pirates” over claims they do not represent good value and complicate communications with passengers.

Dara Brady, a director at Ryanair, said: “It is unacceptable that the UK and Irish governments and EU consumer agencies continue to ignore this rampant digital piracy and anti-consumer misselling.

“Ryanair will continue to campaign against these online travel agent pirates, exposing their digital piracy and overcharging scams.”

On The Beach has repeatedly denied Ryanair’s claims and has accused low-cost airlines of using anti-competitive behaviour to stop customers from booking through online travel agents.

The business previously won £2m in damages after suing the airline over refunds for changed and cancelled flights.

In its latest outburst, Ryanair also hit out at eSky and Opodo.

It said the former charges a €33 (£28) cancellation fee for flights that cannot be cancelled and accused the latter of imposing a €60 service fee on passengers for a “non-existent service”.

Travel industry consultant Martin Alcock told The Telegraph earlier this week: “[OTAs] will argue that there’s a huge…

 read more www.telegraph.co.uk

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