As a flyer one of the worst things you can hear is that your flight home has been cancelled. This happened to me, as well as thousands of other passengers, last week. I was in Los Angeles after covering Avelo’s flight to Burbank from Bozeman and as I so often do, booked my return flight on the once daily nonstop flight to Bozeman. This flight alone is the entire reason I am a United Elite. That flight has always been there, and it always leaves on time, or so I thought.
I knew the flight was being canceled about 15 minutes after checking into the H Hotel at LAX. A text message, that I normally would have ignored, followed swiftly by a push notification from the United app, “Due to operational reasons your flight to Bozeman has been canceled.” My heart sank and I immediately got on the app to see if I could rebook on to a flight to Denver and then on to Bozeman – sold out completely. I was now going to be spending two nights in Los Angeles, one completely unplanned. To make matters worse, the H Hotel was sold for the next night. I decided to use my Marriott points to book a room at the Sheraton.
The next morning, I packed my things and prepared to move to my new hotel fully expecting to be flying out the next day, I hung out for the day and ended up ordering dinner. Nothing from United so I assumed the flight would depart to Denver as planned until that unfortunate text message came through at 7 am, “Due to operational issues we have had to cancel your flight to Denver.” This message was shortly followed by a notification explaining that they had rebooked me. I’ll fully admit that I was excited, I still got to go home! Except this…
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